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Include your payment email and the block position (for example “597, 172”) so we can find your purchase quickly.
I paid but my block isn't on the canvas.
Reload the page first — new blocks appear within a few seconds. If it is still missing after a minute, email us with your payment email; every payment is recorded with Stripe, so we can place the block manually or refund you.
Can I change my image or link later?
Yes. Email us the new image or link from the address you paid with. Changes are applied manually so we can check them against the content rules.
My image looks blurry or squashed on the canvas.
Your block is displayed at exactly the pixel size you bought, so small blocks are tiny by design. Hovering over a block shows the full-resolution logo you uploaded, and the advertiser list underneath the canvas shows it larger too. Buy a bigger block if you need the artwork readable at a glance.
How do refunds work?
See the terms of sale. Short version: if the payment worked but the block didn't, we fix it or refund it. A full refund takes the block down and reverses the charity pledge, except for anything already allocated to a scheduled donation or already donated — that stays with the charity and your refund is funded from our own share. A partial refund leaves the block up and reduces the pledge by half of the amount refunded, so the ledger always matches the money actually kept.
What happens if I dispute a payment with my bank?
Opening a dispute hides the block while the bank decides, and the charity pledge is held rather than counted. If the dispute is resolved in our favour the block goes back up and the pledge resumes; if it is resolved in yours, the block stays down and the pledge is reversed in full.
Where does the charity money go?
The transparency page shows what has been pledged, allocated and actually paid, per charity.